Shipping policy

Shipping policy


All orders will be shipped within 1-2 working days after placing the order (except holidays).

* If you do not receive the shipping notification email within 3 working days after placing the order, please check the "Spam" folder.

* The transportation services we provide may vary depending on the location of the carrier

* Varies based on weather or package size

Delivery time = processing time + shipping time

Our estimated delivery date depends on several factors, including the destination address and how quickly we can assemble and prepare the items for shipment.

Shipping costs are calculated based on the weight of the package and the destination.

For example, if you order a piece of clothing, it will take 3-5 working days for processing time and then 10-15 working days for shipping time. Therefore, you can expect to receive it within 13 to 20 working days.

(*Different items have different processing times. After placing an order, you can check the order shipping information from the online order status page. We will also notify you via your registered email.)

The transportation services we provide may vary depending on the location of the carrier

Varies based on weather or package size.


Note on taxes and fees:

In most countries, our customers do not need to pay import fees, customs duties or value-added tax (VAT). However, for certain limited countries (especially for certain European countries, such as Germany, Italy, the United Kingdom and Canada, etc.), customs duties or value-added tax may be required to be paid according to the collection rules of your country/region.

We are happy to provide international transportation to most destinations in the world. Standard shipping will take 10 to 15 working days, and each order requires an additional 3 to 5 working days to process time. If you have any other questions, please contact our customer service at [email protected].


Freight:

Free shipping on all orders


We provide free shipping service (except for special products), please refer to the payment interface.

Duties, duties and taxes

Please note that depending on your region, state or country/region, local fees (business tax, customs, customs, brokerage fees, etc.) may be incurred. All fees collected during or after the transportation shall be borne by the customer.

Although we always do our best to send your order as soon as possible, sometimes we encounter unprecedented situations or delays. In this case, please note that we are not responsible for any of the following situations:

Attempt to deliver but failed because no one is at home or no one can sign

The delivery attempt failed, resulting in a "return to sender" situation

The delivery failed due to the wrong address entered in our shipping form

Delays caused by customs, or unexpected postal delays, such as local postal backlogs or strikes

The carrier’s website shows that the delivered item is stolen or lost


Stolen or lost

If your package is stolen or lost, and you have contacted your local post office or carrier, but still cannot find your order, please contact our customer service and we will work with you to ensure that you receive the order.

We always try our best to estimate the transportation time and maintain completely transparent communication with customers, but sometimes unforeseen problems that cannot be controlled occur.


Shipping disclaimer:

Once your order is shipped, we are not responsible for any loss or damage in transit. The customer's responsibility is to follow the tracking information provided and contact the courier to monitor the delivery of the shipment. Our customer service team is happy to provide you with the greatest assistance, but we cannot provide a replacement or refund unless the item is successfully returned or a confirmed return item can be provided. Please refer to our return page information for more details


Shipping address: Room 1004, unit 1, building 17, 211 Xinghua Road, Yuanqiao Town, Huangyan District, Taizhou City, Zhejiang Province,318020,China

Customer Service Email: [email protected]

Working hours: 8:00-12:00 in the morning and 14:00-18:00 in the afternoon